"Took Buzzy for his first yearly check-up and was nervous about his interaction with the staff as he is a rescue and you can never be sure of their history. Discovered at the appointment, they have become a Fear Free Certified Animal Hospital. What a fabulous experience!!!! 20 STARS********** Rather than get through the appointment at any expense to Buzzy, they played with him in a soft music, pheromone infused room (he was already wearing a pheromone neckerchief, courtesy of the front desk) and enticed him with edible treats. The whole idea is to make it a pleasant experience for the pup or kitty. It was decided that we would come back next week for the "real appointment" to help Buzzy relax and see the office as a pleasant destination. It obviously worked. As my other half took Buzz out to the car, and I talked with the staff, the outside door reopened and Buzzy came back in. Did not want to go to the car! Usually our dogs can't get out of the vet's office fast enough. Well done all. You even had me relaxed by the end of the visit." Deborah Miller
