Switch to Main Site
Practice Name

ANIMAL HOSPITAL OF ORLEANS

Social Media
Primary Location
65 Finlay Rd.
Orleans, MA 02653
Phone: (508) 255-1194
Fax: (508) 255-9709

Office Hours

DayOpenClose
Monday8 AM5 PM
Tuesday8 AM5 PM
Wednesday8 AM5 PM
Thursday8 AM5 PM
Friday8 AM5 PM
Saturday8 AMNoon
SundayClosedClosed
Main Content

Hospital Policies

                                                             Cancellation Policy

We understand when mistakes happen or appointments are forgotten.  Our goal, however, is to keep our appointments available for our patients that need medical attention. 

     For this reason it is important that we be notified of any cancellations no later than 8:30 am the day of your appointment. (The more notice we have, the more time that gives us to call clients waiting for an opening and allow them to adjust their schedules.) Clients calling after 8:30 am the day of their appointment, or who miss their appointment, will be mailed a policy notice reminder.  A second missed or "late" cancellation will result in the client being asked to pay a $20 missed appointment fee which will be applied to their account as a credit toward their next visit.  If that next visit is missed or has a “late” cancellation, the $20 appointment credit will then become a non-refundable cancellation fee.

We hope you understand the need for this policy and thank you for allowing us the opportunity to take care of your pet's healthcare needs.
 

                                                             Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 
                         
                                                            Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.


All cats must be presented in an appropriate cat carrier or on a leash. 

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask that you do not restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.


     For your convenience, drop-off appointments are available. A drop-off means you could bring your pet to the hospital and leave him/her with us for a couple of hours. Usually, we will ask you to come sometime in the morning, so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done with the exam, she will give you a call to go over the diagnosis and to give you discharge instructions.


                                                                 Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Cash and Check.  Any accounts that are sent to collections after 90 days of non-payment will be marked no further services even in the event that the balance is paid in full.


                                                                   Return Policy

     Just like with a human pharmacy, products that have left our facility cannot be returned.  However, opened bags of dog and cat food may be returned or exchanged because they are guaranteed by the manufacturer.

Welcome

Our AHO family has been caring for yours since 1993!

We always welcome new clients to join our extended family! New clients receive their first office visit  for FREE!

Fear Freesm is an educational program designed for veterinary professionals that focuses on the mental and emotional well-being of our canine and feline patients. The program consists of eight courses that, combined, provide the knowledge and tools necessary for veterinary professionals to reduce fear, anxiety, and stress in patients and their owners.

As an investment in improving our practice, we paid for all of our staff, from our receptionists to our kennel techs, to be trained and certified in Fear Freesm protocols. We want to make sure that your pet’s visit, from veterinary services to boarding, is the best it can be for both you and your pet. The last thing we want is for your pet to fear the one place that is fully committed to ensuring they live a happy and healthy life!

For more information about creating a Fear Free Happy Home, CLICK HERE!
For more information about the Fear Free Initiative, CLICK HERE!

We are an AAFP certified Cat Friendly Practice.

Need Veterinary Financing?
 

Like us on Facebook!

                                             

Our Services

We strive to provide complete care for our patients. Click below to learn more about the veterinary and boarding services we provide.

View Services

Testimonials and Reviews

"Took Buzzy for his first yearly check-up and was nervous about his interaction with the staff as he is a rescue and you can never be sure of their history.  Discovered at the appointment, they have become a Fear Free Certified Animal Hospital.  What a fabulous experience!!!! 20 STARS********** Rather than get through the appointment at any expense to Buzzy, they played with him in a soft music, pheromone infused room (he was already wearing a pheromone neckerchief, courtesy of the front desk) and enticed him with edible treats.  The whole idea is to make it a pleasant experience for the pup or kitty.  It was decided that we would come back next week for the "real appointment" to help Buzzy relax and see the office as a pleasant destination.  It obviously worked. As my other half took Buzz out to the car, and I talked with the staff, the outside door reopened and Buzzy came back in.  Did not want to go to the car! Usually our dogs can't get out of the vet's office fast enough.  Well done all. You even had me relaxed by the end of the visit." Deborah Miller

Office Hours

DayOpenClose
Monday8 AM5 PM
Tuesday8 AM5 PM
Wednesday8 AM5 PM
Thursday8 AM5 PM
Friday8 AM5 PM
Saturday8 AMNoon
SundayClosedClosed

Additional Kennel Pick-up & Drop off Hours Available By Appointment.  Call the Kennel Cell Phone: (508) 240-4810

Saturday 3:00 pm - 5:00 pm
Sunday 10:00 am - 11:00 am; 3:00 pm - 5:00 pm

Contact

ANIMAL HOSPITAL OF ORLEANS
65 Finlay Rd.
Orleans, MA 02653
Get Directions
 
  • Phone: (508) 255-1194
  • Fax: (508) 255-9709
  • Email Us
From:  To:  Get Directions
Driving Directions: Reverse Directions Print Directions
Newsletter

Newsletter Sign Up

Community Content